Beaumont Hospital is a large academic teaching hospital 5km north of Dublin city centre, providing emergency and acute care across multiple specialties. Their internal IT team was strong but stretched — every after-hours incident landed on the same three pagers.
The brief
Stand up a managed services contract that absorbs the routine load — identity, endpoint, clinical-app monitoring — so the internal team could focus on strategic projects and complex incidents.
What we built
A named-pod managed services engagement covering:
- Identity lifecycle for clinical, administrative, and research staff
- Endpoint operation for ~3,000 devices across hospital wings
- Clinical-application monitoring with escalation paths tied to severity
- 24/7 on-call coverage with response SLAs sized to acute-care criticality
- Quarterly business reviews with clinical leadership
How we integrated
We embedded with the internal team for the first 90 days — shadow on-call, joint runbook authoring, and explicit handoffs documented for every incident type. After that the pod ran independently, with the internal team available for complex escalations only.
Outcomes
Internal team reclaimed an estimated 60% of after-hours pages. Routine incident response standardized across the pod. Clinical leadership now has a single point of accountability for IT operations — and quarterly reviews they actually find useful.