Questions, answered.
Find answers and solutions to common IT questions. If you can't find an answer below, call our office at +1 (712) 819 · 5555 or email us — we'll be happy to help.
What is a Managed IT Service?
Managed IT means we take care of your entire information-technology requirement. We manage hardware and software sourcing, installation, technical support, and IT staffing. FyreSpace also acts as your go-to consultancy and support team, providing scheduled maintenance and upgrades, plus emergency assistance to keep your business running.
How does flat-rate billing work?
Our service model uses a fixed monthly fee based on the size and complexity of your network. Once contracted, your Managed IT services cover maintenance and support for every component — giving you peace of mind and the ability to accurately forecast IT maintenance costs.
What if I don't need the full package?
No problem. We offer scalable solutions tailored to meet your specific needs. Whether you want a full package of managed IT and consulting, security solutions, or service-desk support, we make it simple with an affordable, customized flat-rate plan.
What about antivirus and security software?
First and foremost, you never want to go without security protection. Free antivirus has very low detection rates. Give us a call and we'll be happy to walk you through the latest security software we recommend and deploy for clients — covering spyware, malware, and virus protection.
Can you support us remotely?
Yes. We can log in to your PC or server remotely and resolve many issues immediately — without the wait for a technician to travel to your location. When an on-site visit is genuinely needed, we schedule it.
What industries do you work with?
In 30+ years of combined IT outsourcing, we've gained experience across a wide spectrum of technologies, industries, and application types — from healthcare and financial services to professional services, nonprofit, manufacturing, retail, and the public sector.
How quickly can you get us onboarded?
Typically within days. We start with a conversation about your business and how you use technology. If we're the right fit, you'll choose the service agreement that works best — and within days you'll be experiencing IT like never before.
Who owns our data and systems?
You do — always. Our engagements are structured so you retain full ownership of accounts, data, and documentation. Transition artifacts are provided on request at any point in the relationship.
Do you provide a trial or pilot?
For most engagements we offer a short scoped pilot (typically 30–60 days) to demonstrate fit. Talk to us about what would be useful for your situation.
Still have questions?
Call us at +1 (712) 819 · 5555 or email hello@fyrespace.com. Real humans, same-day response.